Kentucky Manager's Meeting
Learning together to grow together!!
Ron Morehead and Steve Guice from SERVPRO Trainership in Alabama came to Bowling Green to host a Kentucky Managers Meeting. There were managers from all of the SERVPRO franchises in Kentucky present to take part in this event. SERVPRO strives to be the best and in order to be the best you have to train the best, therefore, they spend hours every year bringing resources and helpful tips to become better Managers and better teams. We want to succeed in this business and that is why we sent 4 of our employess to represent our Warren County SERVPRO as well as to gain valuable information to bring back to the rest of the Office and Crew. Everyone enjoyed the time to socialize with other franchise members as well.
Moving on up!
Congratulations to our very own, Nikki Duff! Nikki has shown us that she is very dedicated to SERVPRO of Warren County and we have promoted her to Sales Marketing Manager.
Also, help us to welcome our new Sales Marketing Representative, Jordan Strange! We are excited to see him grow in this industry.
Please remember that Nikki and Jordan are on standby 24/7 to serve you! Their direct numbers are:
We are hiring for 3 positions here at SERVPRO of Warren County. Below are the job titles and descriptions. If you feel you are qualified for one of these positions, please email us at firstname.lastname@example.org.
***Office Administrative Assistant***
*Perform all office administrative tasks related to customer calls, job management and tracking, scheduling of jobs, and customer satisfaction activities. ...
*Perform basic accounting duties relating to accounts receivable, accounts payable, payroll, and banking.
*Perform general office duties, such as drafting correspondence, filing, and creating reports.
***Sales Marketing Representative***
*Promote and sell franchise services in assigned territory, which results in meeting or exceeding assigned sales goals.
*Grow and develop customer base by utilizing a systematic process to identify new prospects and to routinely contact and follow-up with customers.
*Conduct repetitive contact calls to build relationships and educate the customer on why SERVPRO® is the best cleaning and restoration company.
*Use the quarterly Marketing Media Kit to market SERVPRO® services and to sell the benefits.
*Provide and communicate clear and accurate pretesting, scoping of services, and job estimates.
*Monitor and follow-up on all assigned jobs ensuring customer needs are met.
***Production Crew Chief***
*Manage and complete jobs according to SERVPRO® processes per work order.
*Respond to service calls when needed. Set up and establish efficient job flow, coordinate requirements for the job, complete job documentation, perform and supervise production work, and monitor assigned jobs from start to finish.
*Follow and enforce all safety procedures on the job site. Resolve
problems quickly as they arise.
*Monitor all assigned jobs to ensure customer needs are met. *Perform sales and marketing activities, including add-on sales and security checks.
*Communicate and establish relationships with commercial, insurance, and residential customers.